Getting Further Help

Getting Further Help

You can call our office during office hours on 0333 772 7708. The team there will assist you with using the device, or try and solve the problem if it appears to be with the device or software.

If after hours, you can email our team on helpline@realsam.co.uk

To report an issue or provide feedback, you can say Feedback followed by your message. For example you could say Feedback, I like how this book structure is laid out or Feedback, I had a problem here. Your feedback will be sent to our support team. However this will not generate the same immediate support that wou will get by ringing our helpline.

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    • Getting Further Help

      You can call our office during office hours on 0333 772 7708. The team there will assist you with using the device, or try and solve the problem if it appears to be with the device or software. If after hours, you can email our team ...

    • Help and Support

      Access the User Guide To access the audio user guide. First, say: Alexa, Open Real Books. Then, say: User Guide. Feedback To provide feedback, and help improve Real Books. First, say: Alexa, Open Real Books. Then, say: Feedback. Follow the prompts to ...

    • Feedback

      To provide feedback, and help improve RealSAM Pocket. First, say: Then, say: Feedback. Follow the prompts to provide feedback.

    • Feedback

      To provide feedback, and help improve In Your Pocket. First, say: Alexa, Open In Your Pocket. Then, say: Feedback. Follow the prompts to provide feedback.

    • List of Commands

      The List of Commands will help you learn how to talk to Real Books. Commands are words and phrases said to Real Books to complete tasks like finding a book to read. For some tasks there are different commands to achieve the same result. These ...